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Customer Messaging

"Can you make that without peanuts?" shouldn't require a phone call that pulls a cook off the line. We build the messaging system that answers customer questions without stopping the kitchen.

What we build

• In-order messaging: Customers ask questions directly tied to their order.
• Quick reply templates: Common questions answered in one tap.
• Allergy & modifier flags: Special requests surfaced clearly to kitchen staff.
• Multi-channel replies: Messages sent back through the same channel the customer used.

Implementation scope

Messaging is tied to the order inbox, so every conversation stays attached to the order it's about.